Retail and Distribution

From listening to our retail and distribution clients, we understand that the sector is facing a wide range of challenges:

 

 

  • Continuing labor cost pressure due to planned rises in minimum wages.
  • Purchase price increases from exchange rate changes.
  • Improving Customer Experience – Innovating products and services to meet consumer needs
  • Making money from omnichannel demand and delivery.
  • Attracting and retaining the best employees with high engagement.
  • Creating supply chain responsiveness at the lowest cost.

How we can help?

  • Continuous Improvement (Lean) capability development – improvement system & accredited learning that offsets currency and wage increases.
  • Fast flowing ‘Concept to consumer’ process that enhances your offer to customers with large to small innovations.
  • Call center management – customer handling system that drives service innovation at lower cost
  • Re-configuring the value chains to suit omnichannel operations to find the new balance point between bricks and clicks.
  • Develop real ownership by staff at all level, maximizing skill development and coaching to double the rate of improvement. 
  • Transform supplier relationships to maximize value-adding collaboration and lower cost by optimizing end to end supply chain to be waste free.